If you’re using the online services portal to submit applications and other requests to the Department of Consumer and Worker Protection (DCWP), you can get help with technical problems, including:

• Log-in problems
• Resetting user names or passwords
• Document upload issues
• Error messages
• Web page not loading
• Button not responding

Email ELP@dcwp.nyc.gov for help.

A Personal Identification Number (PIN) allows you to link information about your Department of Consumer and Worker Protection (DCWP) records to your online account with the City.

You need a PIN to:

• Renew a license
• Change address
• Change name
• Change officer information
• Request license replacement
• Follow the status of applications
• Submit additional documents as part of your license application (if you submitted your application at the DCWP Licensing Center)

You do not need a PIN to apply for a new license online.

Online

You can access DCWP online services using the DCWP Business Toolbox.

Go to the DCWP Business Toolbox.

By Email

Email ELP@dcwp.nyc.gov for help.

Businesses using the Department of Consumer and Worker Protection (DCWP) online services portal can get assistance with payment problems, including:

• Fee errors
• Duplicate credit card charges
• Credit card denial
• A "Hold" placed against a credit card
• DCWP refund requests
• Confirmation of cancellation requests

By Email

Email onlineappsdocs@dcwp.nyc.gov.

By Phone