You can submit a complaint or comment online about service you received or requested from an airline or ticket agent that does not relate to airline safety or security.
This may include, but is not limited to, topics such as:
- Flight delays and cancellations
- Overbooking
- Disability
- Tarmac delays
- Baggage
- Discrimination
- Refunds
- Ticketing practices
- Family seating
- Frequent flyer programs
- Charter flights
- Privacy
- Air ambulance service
Before you contact the U.S. Department of Transportation (DOT) for help with an air travel problem, you should give the airline a chance to resolve it.
If you can’t resolve the problem at the airport, you may want to file a complaint with the airline. DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them. DOT also requires airlines to let consumers know how to complain to them. It’s often best to email or write to the airline’s consumer office at its corporate headquarters.
If you feel that the airline does not resolve the issue to your satisfaction, you may want to file a complaint with DOT. You may also file a complaint with DOT if you feel that you experienced unlawful discriminatory treatment in air travel by airline employees or the airline’s contractors on the basis of disability or on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religion, or ancestry.
For complaints about airline safety, visit the Airline Complaint page instead.
Online
Submit an air travel service complaint or comment.
By Mail
Send a letter, including your full address, phone number, and details of the issue with your trip, to:
Office of Aviation Consumer Protection
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590
