Home Care Complaint

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You can report a problem with home care services. Types of home care services include:

  • NYC Health and Hospitals home care
  • Human Resources Administration (HRA) CASA Program
  • Managed Long Term Care (MLTC) Medicaid funded home care
  • Expanded In-Home Services for the Elderly (EISEP)
  • Privately paid home care
  • Medicare-funded home care 
  • Other Home care services

Residents of Manhattan, Queens, Brooklyn, and the Bronx can receive professional medical assistance at home from a certified home health agency.

You can make a complaint about these in-home services to NYC Health and Hospitals.

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem or request a permit.

You can make complaints about home care services provided by the Human Resources Administration (HRA) CASA program.

 This includes:

  • Case handling
  • Staff behavior
  • Type of care
  • Quality of care
  • Caregiver
  • Vendor Agency

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem or request a permit.

You can make a complaint about Managed Long Term Care (MLTC) Medicaid funded home care services. Call the NYS Department of Health to do so.

Complaints about services can include: 

  • Type of care
  • Quality of care
  • Caregiver
  • Vendor Agency

  • Agency: New York State Department of Health
  • Division: MLTC Complaint Hotline
  • Phone Number: (866) 712-7197
  • Business Hours: Monday - Friday: 8:30 AM - 4:30 PM
  • Leave a message and you'll get a call back from a representative.

This program provides in-home care for adults age 60 and older. This in-home care is meant to be in addition to the care provided by an older adult's family.

The home care attendant usually does not visit more than 4 hours a day, 5 days a week. Generally, there are no services during the weekend.

You can make a complaint about the home care service currently being provided through this program.

NYC Aging does not accept complaints about home care agencies that are funded by:

  • The Human Resource Administration through Medicaid
  • Any other Managed Medicaid Long Term Care provider

Call 311 or 212-NEW-YORK (212-639-9675) for help.

You can make a complaint about home attendant services that you hired. The New York State Department of Health accepts these complaints.

  • Agency: New York State Department of Health
  • Division: Home Health Hotline
  • Phone Number: (800) 628-5972
  • Business Hours: Monday - Friday: 10 AM - 4 PM

You can make a complaint about all home attendant services licensed by the New York State Department of Health. This includes services paid for by Medicare.

  • Agency: New York State Department of Health
  • Division: Home Health Hotline
  • Phone Number: (800) 628-5972
  • Business Hours: Monday - Friday: 10 AM - 4 PM

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