You can make a complaint about plain bottled water to the New York State Department of Health (NYSDOH).
You will need to provide:
- Complaint details, including pictures if possible
- Contact information on the bottled water label
- The NYSHD Certification number on the label (3 digit number)
- Bottle volume size and pack size it came from, if applicable
- Any alphanumerical information on the label or bottle itself (eg. best by dates, production stamps)
- Date, time and location where the water was purchased
- If purchased by a delivery service, provide all information on the distributor you have available
- Number of unopened bottles from the same batch, if applicable
- Any other information you would like to have on record
Make sure to provide a daytime phone number or email address so that NYSDOH can follow-up on your complaint.
Save and refrigerate the remaining water in its bottle and any other bottles you bought at the same time.
Submit your complaint:
By Email
h2ocert@health.ny.gov
By Phone
- Agency: New York State Department of Health
- Division: Bottled Water Complaint Line
- Phone Number: (518) 402-7650
- Business Hours: Monday - Friday: 9 AM - 5 PM
