You can report a traffic signal or vehicle stoplight that:
- Is missing or damaged
- Has burned out lights
- Is leaning, hanging, or knocked-over poles and signals
- Has wires outside the base or open electrical control boxes
- Is blocked by signs, sneakers, or other hanging objects
- Is changing out of sequence or stuck on one color
- Is facing the wrong direction
Complaints can be made by phone only. Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.
What Happens Next
Department of Transportation (DOT) contractors in each borough maintain traffic signals.
Repairs are scheduled based on the urgency of the problem:
- Fallen signal poles are addressed within 2 hours.
- Exposed wiring or open electrical control boxes are addressed within 12 hours.
- Priority issues such as problems with timing, outages, and hanging signals are addressed within 48 hours.
- General maintenance issues are addressed within 30 days.
- The response time for long term construction issues varies depending on the project.
