You can make a complaint that a taxi driver or taxi was not safe for a person with a disability.

Taxi drivers are trained to safely load, secure, and unload passengers who have disabilities. A Wheelchair Accessible Vehicle's equipment must be in working order.

You can make a complaint about:

• Untrained drivers, including:
  • Inability, failure, or refusal to load, unload, or secure passengers, or doing so improperly
  • Not providing space or proximity to the curb or sidewalk for safe entry and exit of passengers
  • Improper or lack of use of ramp, securing, and any wheelchair accessible vehicle equipment
  • Failure to comply with reasonable passenger requests or provide curb-to-curb service
• Broken or faulty Wheelchair Accessible Vehicle equipment
• Injuries sustained by passengers with disabilities
• Abandoning passengers with disabilities
• Dropping passengers at incorrect location
• Failure to comply with any reasonable passenger request including but not limited to, unloading personal belongings or mobility aids from the vehicle, retrieving a dropped item inside or directly outside the vehicle, assisting passenger to the sidewalk
• Failure to provide curb-to-curb service
• Other accessibility or safety related complaints about the vehicle or driver

You can make a safety or equipment complaint about a TLC taxi arranged by Access-A-Ride.

Access-A-Ride (AAR) takes service-related complaints from their customers. These complaints include a long wait for a TLC taxi that was arranged by Access-A-Ride. To make a complaint about Access-A-Ride service, visit the Access-A-Ride page.

The Taxi and Limousine Commission (TLC) takes complaints about safety and equipment issues for trips that were booked through Access-A-Ride, when AAR dispatched a TLC taxi.

You can make a complaint about:

• Untrained drivers who fail to properly use the equipment in the taxi (for example, to secure a passenger who uses a wheelchair)
• Broken or faulty Wheelchair Accessible Vehicle equipment
• Injuries sustained by passengers with disabilities
• Other safety or equipment complaints about the vehicle or driver

On November 1, 2020, a new seat belt law went into effect in New York State. All drivers and passengers must buckle up regardless of age or where they sit in the vehicle.

Wearing a seatbelt is required in personal cars and when riding in a taxi or for-hire vehicle (FHV), including on app-based trips.

The penalty for a seat belt violation is a fine of up to $50 for the passenger and up to $100 and 3 points for the driver if a child under 16 is not properly buckled.

If you are riding with a child in a taxi or for-hire vehicle, a car restraint isn't required but you are encouraged to bring your own car seat. The driver must allow you to install your car seat.

Learn more about car seat and seat belt policies.