Text-to-911 is a reliable and safe way to reach emergency services in New York City.

It is beneficial to people who are:

• Deaf
• Hard of hearing
• Have a speech disability
• Not able to safely call 911

You should:

• Only text 911, if you can't call 911
• Never text and drive

Restrictions

Text-to-911 is free and works through short message service (SMS) with cellular carriers but requires a text or data plan.

Text-to-911 is also only available in English and Spanish in the five boroughs.

How to Text

To use Text-to-911 as efficiently as possible you should: 

• Enter 911 in the “to” field without spaces or hyphens
• Let the operator know if you are deaf
• Text the reason for your emergency
• Text your full address with borough and cross streets if available
• Use complete words and sentences, not abbreviations
• Not text 911 in a group chat or send photos, videos, GIFs, or emojis
• Answer all of the operator’s questions. The operator will end the chat when appropriate.

Safe Horizon's Project Safe provides lock replacement services to crime victims in all five New York City boroughs.

Project Safe will change, replace or install top locks free of charge within 24-48 hours. The 'bottom' lock is the property and responsibility of the landlord and will not be serviced by Project Safe's locksmiths. 

Damaged doors and doorframes must be repaired before scheduling an appointment for locksmith services.

Learn more about Project Safe.

The Kings County District Attorney’s Office established a hotline to help sex-crime victims in Brooklyn’s Orthodox Jewish communities report abuse. English, Yiddish and Hebrew languages can be accommodated.

The NYC Hope website provides information and resources for survivors of domestic violence and those seeking to help a victim of domestic violence.

Learn about help available for victims of domestic violence.

The Department of Health and Mental Hygiene provides a health bulletin about violence between intimate partners. The bulletin includes information about:

• Recognizing intimate partner violence
• Different forms of violence and abuse
• Health effects of abuse
• Safety planning and getting help

The Health Bulletin is available in English, Arabic, Bengali, Chinese, Haitian Creole, Hindi, Russian, or Spanish.

Online

Download the intimate partner violence health bulletin in:

• English
• Arabic
• Bengali
• Chinese
• Haitian Creole
• Hindi
• Russian
• Spanish

By Phone

Order Change

If your order was already shipped, you can return unwanted copies at no cost to you by writing "Return to Sender" on the package and putting it in the mail. To order additional items, you must place another order.

To update address, email, and organizational information customers can email their requests.

Send a message to dohmhliterature@health.nyc.gov.

To update a current order, be sure to include tracking order number.

Out of Stock Literature

If this publication is currently out of stock, you can contact the agency by phone.

The NYC Health Department provides program oversight and support to anti-violence programs in the City. The Cure Violence model is an evidence-based public health approach that seeks to stop the spread of violence by using the following methods and strategies associated with disease control:

• Detecting and interrupting conflicts
• Identifying and treating the highest risk individuals
• Changing social norms

Cure Violence in NYC is part of the City's Anti-Gun Violence Crisis Management System, which is an initiative to reduce gun violence in 17 city precincts.

If you are interested in learning more about the Cure Violence program in your neighborhood, call one of the sites in your borough:

Brooklyn

Brownsville In Violence Out
(718) 226-0433

Save Our Streets (S.O.S) Bed-Stuy
(718) 773-6886

Save Our Streets (S.O.S) Crown Heights
(718) 773-6886

Operation HOOD (Helping Our Own Develop)
(718) 449-5000 x2288

Gangstas Making Astronomical Community Changes (GMACC)
(718) 498-1000

Man Up! Alpha and Omega
(718) 498-2320

Bronx 

Bronx Rises Against Gun (B.R.A.G.) Violence North and West
(718) 716-1150

Save Our Streets (S.O.S) Morrisania and South Bronx
(646) 448-9131

Release the Grip (BronxConnect Cure Violence)
(718) 402-6872

Manhattan 

Speak Peace Forward (Street Corner Resources)
(212) 694-8759

Getting Out, Staying Out’s Stand Against Violence East Harlem (SAVE)
(212) 831-5020

Queens

696 Build Queensbridge
(718) 784-7447

Life Camp
(718) 848-3900

Rock Safe Streets
(646) 394-9551

Staten Island

True 2 Life
(718) 273-8411

The Project Home pilot program will provide intensive, specialized housing search assistance to domestic violence survivors with children living in Department of Homeless Services (DHS) shelters.

Project Home will help domestic violence survivors find safe, permanent homes and reduce the amount of time spent in shelter.

This program is starting with one hundred families staying in DHS shelters. Families were randomly selected from a pool of eligible households.

Learn more about Project Home.