If you are experiencing a conflict in any area of your life, you can get free and confidential assistance from a professional mediator.
Mediation does not waive anyone’s right to go to court and is:
- Free
- Confidential
- Voluntary
- Available to everyone, regardless of immigration status
Mediation allows people in conflict to meet with a neutral, professional mediator to discuss their issues and get a better understanding of the situation. A mediator does not take sides or decide who is right or wrong and will work with you to find a path forward to resolve the conflict.
Mediators are trained, neutral professionals who can help tenants and property owners discuss issues such as:
- Unpaid rent
- Repairs
- Access
- Eviction
- Harassment
- Lease disputes
Mediation might be a GOOD OPTION if you:
- Have legal and/or nonlegal issues you want to discuss
- Want to discuss an interpersonal issue
- Are interested in repairing, improving, or preserving a relationship
- Are looking to save time and money
- Have tried to negotiate with someone but are at an impasse
- Are one of multiple people involved in a dispute
- Are interested in an alternative to court
- Are interested in additional support during your court proceeding
Mediation may NOT BE A GOOD OPTION if:
- You and the other person don’t feel safe speaking with each other
- There is a Full Order of Protection in effect between you and the other person
- The dispute is with a city agency regarding eligibility for rental assistance, such as
- FHEPS
- SOTA
- Section 8
- SCRIE/DRIE
- You do not have ANY contact information for the other person involved
The Tenant Helpline can help determine whether mediation is appropriate for your situation. You can get a referral to a Community Dispute Resolution Center of NYC (CDRC) working for the Property Owner-Tenant Mediation Project in your borough.
Online
Contact the Tenant Helpline.
By Phone
[E 12148 24/7]
[S 12149 24/7]
